Privacy Policy – OVA App Ecosystem

Last updated: [04/05/2025]

OVA (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect personal information through our mobile applications and services, including OVA (Customer App), OVA-Store (Vendor App), and OVA-Force (Delivery Partner App).

By using any OVA app, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect the following types of data:

A. Personal Information

• Name, phone number, email address
• Delivery address, pin code, location
• Government ID (for delivery partners/vendors)
• Bank/payment details (for vendors and partners)

B. Device & Log Information

• IP address, browser type, app version
• Device ID, OS, crash logs, diagnostics

C. Location Data

• Real-time GPS location for delivery tracking (OVA & OVA-Force only)
• Location-based services enabled for accurate delivery

D. Usage Information

• Orders placed, items searched, vendor interactions
• App usage duration, clicks, and user flow

2. How We Use Your Information

We use your data to:

• Process orders and deliveries
• Manage vendor onboarding and listings
• Track delivery partner locations for real-time delivery updates
• Improve user experience and app performance
• Provide customer support and send updates
• Comply with legal obligations

3. Sharing of Information

We do not sell or rent your personal data. We may share limited data:

• With delivery partners to fulfill customer orders
• With vendors to manage order processing
• With third-party service providers (e.g., payment gateways, SMS providers)
• With law enforcement if required under legal mandate

4. Permissions Required by the App

• Location Access: To enable location-based order delivery
• Camera: For scanning QR codes or uploading KYC
• Storage: To cache images and data for faster performance
• Phone/Contacts: For seamless OTP auto-read (optional)

5. Data Retention

We retain your data only as long as necessary for the purpose it was collected or as required by law. Upon account deletion, we delete your personal information, except where legal obligations require retention.

6. Security Measures

We implement appropriate security practices including:

• SSL encryption
• Role-based access control
• OTP-based verification
• Secure payment gateway integrations

7. Children’s Privacy

OVA services are not intended for users under the age of 13. We do not knowingly collect data from minors.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access or update your personal data
• Request deletion of your data
• Withdraw consent at any time

You can exercise your rights by contacting us at info@ovaapp.in.

9. Third-Party Links

OVA Apps may contain links to external websites or payment gateways. We are not responsible for their content or privacy practices.

10. Changes to This Privacy Policy

We may update this policy from time to time. You will be notified of any major changes via app notifications or email.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, contact:

OVA Privacy Officer

Email: info@ovaapp.in

Website: www.ovaapp.in